Return &Exchange Policy

At Innovative Shop, we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a straightforward return and exchange process.

Returns:

  • Return Window: You can return items within 30 days of receiving your order.
  • Condition: Items must be unused, in their original packaging, and in resellable condition.
  • Refunds: Once the returned item is received, we’ll process your refund within 5–7 business days. Refunds will be issued to the original payment method.

Exchanges:

  • Easy Exchanges: If you’d like to exchange an item for a different size or color, simply contact our support team. We’ll help you initiate the exchange process.
  • Exchange Timeframe: Items for exchange must be returned within 30 days of delivery.

How to Return or Exchange:

  1. Contact Us: Reach out to us via email at Hi3519270@gmail.com to request a return or exchange.
  2. Return Shipping: You will be responsible for the return shipping costs, unless the item is damaged or defective.
  3. Processing: Once we receive your return, we'll process the refund or exchange promptly.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of delivery for a full refund or exchange, and we’ll cover the return shipping.

Questions?
For any questions or concerns about returns and exchanges, don’t hesitate to email us at Hi3519270@@gmail.com.